What do I need to order?

We would need your valid eyeglasses prescription and your pupillary distance (PD) to make your glasses. So we recommend you to give us the information of your current glasses. Should you find difficulties to remember your prescriptions, give your doctor/optical shop a call and they will provide you all the information. PD plays a vital role in making a pair of comfortable glasses. Your PD is the distance in millimeters between your pupils, and helps us center your prescription correctly in your frames. In the event that your doctor did not include your PD in your prescription, you can measure it using this way.

If customer have any problem during order or payment, please dont hesitate to whatsapp to 016 2128 111

What is the shipping time?

The shipping time estimate taken 5 – 14 working days upon confirmation. You may track your parcel thru the website.

How will I know when my order has been shipped?

We will inform you by email when your order has been shipped and provide you the shpping code, so you can easily track the delivery status from the website.

Can I visit your shop ?

HETplus is an online retailer and we only sell our products from our online store.

By the way we are welcome customer visit our physical shop,kindly refer to about us for our HET branches.

How do I obtain a prescription?

We recommend customer must have your own eye test service by recently not long than 1 month,you can make an appointment with our HET physical optical shop or any optometrist or find an available doctor. where you made you current glasses, they should have your prescription. Remember to include your pupillary distance (PD) on your prescription.

What if I need to change my order?

Customer either can send email to  hollywoodet.info@gmail.com or whatsapp 016-2189 222 or call to our office at 016 2128 111 within 1 day before we process your order to delivery.

What is your returns policy?

In case of product faulty, all our products come with 14 days warranty from the product delivery date.. Kindly refer to return&refund policy to find out the procedure.